Return conditions



The customer has 30 days to withdraw from the purchase from the day the bicycle is received. The customer is responsible for the shipment and delivery of the product by the most convenient transport agency, including shipping costs.

In addition, the following must be observed:

  • The bike may not be used for any purpose other than a test (maximum 10 km). A photograph of the display with the total kilometres will be required.
  • It must be returned in the original packaging (protected in the same way as it was sent) and the bike must not be damaged in any way.
  • The product must be returned complete, with instructions, tools, keys and accessories.

No refund will be made before the returned goods have been received and inspected. The money will be refunded using the same method of payment used for the original transaction, unless expressly agreed otherwise.

The customer will be responsible for any depreciation of the product resulting from handling other than what is necessary to establish the correct functioning of the bicycle.

Any returns that do not meet these criteria will be subject to a partial refund of the item depending on the nature of the depreciation.

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