Return conditions

Retraction

You have 15 days to retract from the day you take physical possession of the property. You are responsible for the return shipping costs. We refund the full amount of the purchased merchandise. You are responsible for the return of the merchandise The product must be returned in a condition that allows us to resell it. If this is not the case, we may apply a discount to the product, or ship it back to you at your expense.

To exercise the right of withdrawal, you must notify your withdrawal decision by means of an unequivocal statement.

In case of retraction, we will refund the full amount of the purchased merchandise, provided that we have received all your payments, including shipping costs (except for additional costs arising from the fact that you have chosen a shipping method other than the standard shipping method least expensive offered by our services).

No refund operation is carried out before the receipt and control of the returned merchandise. We will refund your money using the same payment method that you used for the original transaction, unless you expressly agree otherwise.

You are responsible for the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the property.

You must return the complete product to us, with its instructions, any accessories, in suitable conditions for re-marketing and in its original packaging.

Any returns that do not meet these criteria will be subject to a discount on the item depending on the nature of the depreciation.