Purchase conditions

 
GENERAL CONDITIONS OF SALE URBANBIKER S.L.

These general conditions of sale apply to all website sales www.urbanbiker. es


General sales conditions

Before any transaction, you acknowledge having read these general conditions of sale and expressly declare that you accept them in full and without reservation as soon as you click on the “Confirm my order” button.

By validating your order, you acknowledge that you have full legal capacity to commit to these general terms and conditions of sale.

We inform you that, insofar as you order the products online, your acceptance of the content of these general conditions of sale does not require a handwritten signature.

The general conditions of sale that will apply to your order will always be those that you have accepted on the day of your order.

The contract of sale of a property acquired on the website www.urbanbiker.es consists solely of the general conditions of sale in force at the time of the order and in the order form.

Contact with URBANBIKER :

Pol. Ind. Onzonilla Fase 1, Park.G17, Nave 3, C/Tres. Onzonilla – León (España)

Tel: +34 987 229 760

Service: contact@urbanbiker.es


Product availability

Our product and price offers are valid as long as they are visible on the site, within the limits of available stocks and only for Spain and the Canary Islands.

Information on the availability of the product is provided at the time of placing your order, but exceptionally errors or changes may occur. If the items are not available after placing your order, or if the time before the product is considered too long for the consumer, you can cancel your order free of charge and get a refund.

Urbanbiker.es  reserves the right to cancel any order in whole or in part in the event that the products in question are not available for an extended period of time from their suppliers.

However, if the temporarily unavailable product (s) turns out to be permanently unavailable, you will be informed immediately by email and an equivalent product may be offered to you. You are always free to accept or reject this equivalent product.

Product conformity and warranty 

The photographs, texts, graphics and technical sheets have been taken for the most part from the documentation prepared by the manufacturer Urbanbiker  , reproduced under your control and with your consent.

The manufacturers of all the products we offer guarantee compliance with the legislation and regulations applicable in Spain.

Items provided by urbanbiker.es  are new and guaranteed against any defects at the time of delivery. The warranties for each product are those provided by its manufacturer. These guarantees may be different for each product.

Transaction validation

As soon as your order is registered, a packing slip with the details of your order will be emailed to you. This delivery note will specify the exact amount invoiced and the delivery conditions of your order. This delivery note implies the acceptance of your order by urbanbiker.es  and validate the transaction.

In case you do not receive this delivery note, we invite you to consult your Customer area to verify that your order has been processed.

In case of suspected fraud,urbanbiker.es  reserves the right to request from the Buyer any proof of identity, to carry out the appropriate checks and / or to make the payment by bank transfer, subjecting the execution of the order to compliance with these conditions.

Prices

Prices on the website urbanbiker.es  They are indicated in euros, all taxes included, excluding shipping costs and other related costs.

The prices are subject to change during the year, it being understood that the products will be invoiced and paid at the prices in force at the time of placing the order.

Payment methods

To pay for your order, URBANBIKER accepts the following credit cards in addition to payment via paypal:

– Visa

– Mastercard

– American Express

We certify that the credit card data is encrypted using the SSL (Secure Soket Layer) protocol, and never passes unencrypted through the network or on the servers of urbanbiker.es. Payment is made directly to the bank and your bank details will never go through our servers.

Merchandise delivery mode

The products will be delivered to the address you have indicated in the order form (only in Spain, price for Canary Islands consult).

Different delivery methods are available before confirming the order. The contribution to the shipping costs associated with each delivery method is also detailed and indicated before validating the order. It is no longer possible to change the delivery method after validation and payment of the order.

Delivery from Monday to Friday in a daily schedule from 8:30 to 18:30 depending on the location. Delivery can be made throughout the day and it is not possible to specify the time of day.

In case of delay in delivery within eight business days following the shipping date indicated in the email informing you of the shipment of your order, we suggest that you contact our Customer Service by shipping from an email.

If the merchandise is found, it will be redirected to your home as soon as possible. Otherwise, and once the loss report declared by the carrier has been obtained, we will resend this (these) product (s) or, in the event of definitive unavailability, we will reimburse the sums charged in accordance with the terms of these general conditions of sale.

We recommend that the buyer reject any damaged, opened or dirty packages. You can, if you wish, before signing the receipt form, check the content in the presence of the delivery person.

In case of doubt, it is advisable to refuse the package and report the incident to urbanbiker.es  as soon as possible.

Guarantee

Manufacturer warranties

Products purchased on our site benefit from the manufacturer’s warranty indicated on each product sheet. Warranties from different manufacturers may vary. The guarantee takes effect on the date of receipt of the package during the period mentioned in the product sheet.

Urbanbiker As a manufacturer, it undertakes to provide the necessary parts for the use of the products in question during the entire warranty period and for a minimum period of 2 years.

All parts and products to be changed or repaired must be returned to our facilities in León. Parts will be processed as soon as they are received and you will be informed of the progress of the work (repair, exchange, return to factory). All warranty treatments are subject to the manufacturer’s decision.Urbaniker.es will never be responsible for the decision-making times observed by other parts manufacturers. Upon receipt of the manufacturer’s decision, the exchange or repair will be processed. At the end of the procedure, the treated parts or products will be made available to you at our offices in León.

To benefit from the product warranty, you must keep the purchase invoice and all packaging.

To ensure that you follow the steps to follow in terms of after-sales service or for any problem in a product, you can contact the after-sales service by connecting to our website: contact@urbanbiker.es

Legal guarantees of hidden defects – Legal guarantee of conformity

Electric bikes are warranted on parts and labor for the entire manufacturer’s warranty period. The manufacturer’s warranty is specified in the product sheets.

The warranty only covers material defects. Our intervention is limited to the replacement of defective parts, excluding wear parts. This contractual guarantee is reserved for products subject to normal use and is in addition to the legal guarantee applicable to any hidden defect in the product sold. If the Buyer discovers a hidden defect, it must act promptly and provide proof of the existence of such defect.

In any case, urbanbiker.es is not responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country. The responsibility of urbanbiker.es is systematically limited to the value of what is determined on the date of its sale and this without the possibility of recourse against the brand or the company that produces the product.

Except in the case of delivery errors, the costs and risks related to the return of any product and its reshipment, for any reason, will be borne by you.

We would like to draw your attention once again to the need to attach the warranty coupon to the return package, a warranty coupon that some manufacturers require to be present in the context of a warranty exchange.

Before returning any product, you must contact customer service at the following address: contact@urbanbiker.es. In order to expedite the warranty process for your product, we strongly recommend that you describe the origin and circumstances of the problem encountered, as well as all your prints, accompanied, if necessary, by good quality digital photos. This will significantly reduce the waiting time for the resolution of your problem.

All warranties include parts and labor in our León offices.

You are responsible for the costs of returning the products to our workshops. Return shipping costs by carrier for packages not managed by postal services vary depending on the weight of the products, their volume and the departure and arrival locations of the packages. We invite you to request a quote from two different companies before validating your return.

We especially draw your attention to the fact that proof of any alteration or defect in the product caused by negligence, deterioration or improper use would render the manufacturer’s warranty ineffective.

They are not covered by the manufacturer’s warranty:

– Damages resulting from use not in accordance with the manufacturer’s instructions, lack of maintenance.

– Damages involving the liability of a third party or resulting from willful or fraudulent misconduct.

– Replacement of accessories that interfere with the proper functioning of the product.

– Replacement of various wear parts (for example, covers, brakes, …).

– Damages resulting from commercial, industrial, artisanal or liberal use.

– Damage resulting from an external cause such as impacts, falls, lightning, fire, water damage, storms, or vandalism.

– Material or non-material damage derived from equipment breakdown (disturbance of use, use of another mode of transport, …).

Batteries

All batteries deposited in the workshop and for which a malfunction is suspected (high loss of autonomy, lack of charge, etc.) will be thoroughly examined and tested. Batteries returns out of warranty for diagnosis will be charged prior estimate. These costs are not reimbursable regardless of the diagnosis made by the manufacturer.

This will allow you to determine if any of the battery cells are faulty, but also if the fault is the result of a hardware problem or a misuse-related problem. The loss of autonomy over time can also be calculated to consider, according to normal aging curves, whether the loss of capacity over time is normal or abnormal (accelerated aging).

These specialized tests are the only way to assess the condition of batteries that all manufacturers recognize as reliable. The conclusions of these tests, as well as the decision whether or not the manufacturer assumes responsibility for the warranty, are binding on both the customer and the urbanbiker.es .

Maintenance

– When your bike is not in use, the battery should be charged 50-80%. An unused battery deteriorates.

– In the event of prolonged non-use (more than 60 days), the manufacturer’s warranty and the dealer’s warranty are void: risk of death due to being completely discharged.

– We strongly recommend that you run a maintenance charge (2H) every 30 days of inactivity.

– Use only the charger that was provided to you when you purchased your bicycle.

– If the battery is completely discharged, charge it immediately.

Storage

– It is essential to store the battery at a temperature between 5 and 25 ° C. The ideal storage temperature is 20 °.

– Always remove the battery when transporting your bicycle on or behind your vehicle.

We will do our best to regularize any problems you may encounter as soon as possible. To guarantee better management of returns, greater diagnostic efficiency and rapid intervention by urbabniker.es or the spare parts manufacturers, the return must be requested directly from the after-sales service at the following address: contact@urbanbiker.es

We inform you that some documents related to the package (s) may be requested. Therefore, you must remain in possession of all items received (including packaging) until your claims have been fully resolved.

When returning products, we recommend that you wrap the original packaging of your products, since we can only accept the return of products returned in their entirety (accessories, warranty card, instructions, cover, etc.), with your original packaging, which must be intact, without any trace of use and in good condition.

Warning: Always keep the original packaging of the products, otherwise you will not be able to return them in case of problems. Indeed, the Post Office and all carriers never agree to accept delivery of products not packed in manipulable boxes

You must include a copy of the invoice with your return.

The return number assigned to you must appear clearly on the package.

The exchange or possible refund assumes that you have not damaged the product, or that you have not returned it incomplete.

We draw your attention to the fact that you must return the product:

– declaring the value of the product, as it appears from the purchase invoice;

– making sure that the risks of return are fully covered by the insurance, in relation to the purchase invoice.

The shipping costs of the parts to be changed or repaired under the guarantee are not covered in any case by urbanbiker.es except under the legal guarantee of conformity. However, upon receipt of such parts for warranty replacement or repair, they will be returned to you free of charge. When returning a complete bicycle to the workshop, you are solely responsible for the packaging and transport costs related to the necessary return trip, the coverage being limited to the cost of the labor required for repairs in the workshop and return by mail. of repaired or exchange spare parts. In the case of large products such as complete bicycles for which you wish to use the workshops of urbanbiker.es , You can order urbanbiker.es  that a specialized carrier collect the package and return it to your home, at your request, but under your responsibility and at your expense. The costs associated with these operations are always communicated to you in advance and are invoiced and must be paid before any collection procedure begins.

Retraction

You have 15 days to retract from the day you take physical possession of the property. You are responsible for the return shipping costs. After your request, we can send a carrier to pick up the package (the shipping costs are at your expense. To withdraw, please complete the withdrawal form. We refund the full amount of the purchased merchandise. You are responsible for the return of the merchandise The product must be returned in a condition that allows us to resell it. If this is not the case, we may apply a discount to the product, or ship it back to you at your expense.

Form to exercise your right of withdrawal

To exercise the right of withdrawal, you must notify your withdrawal decision by means of an unequivocal statement.

WITHDRAWAL FORM

 For the attention of URBANBIKER

  Customer Service

 PURCHASE WITHDRAWAL

 Pol. Ind. Onzonilla  Fase 1, Park. G17, Nave 3, C/Tres 24231

Onzonilla León (España) 

info@urbanbiker.es

Open Monday to Friday from 10 a.m. to 2 p.m. and from 16 to 20 h

 I hereby notify you of my withdrawal from the contract for the sale of the property below:

 (Required data *)

 Order on (“DD/MM/YYY”) ———————————————————————————————————————————————————————————————-

Received on ( DD/MM/YYYY) * —————————————————————————————————————————————————————————

Name and surname ——————————————————————————————————————————————————————————————-

Your order number* ————————————————————————————————————————————————————————————–

Billing Address * —————————————————————————————————————————————————————————————————

Delivery address * ————————————————————————————————————————————————————————————–

Reason for withdrawal* —————————————————————————————————————————————————————————————————-

Date* ———————————————————————————————–

This form must be returned in its entirety, by post (date stamped as evidence) or by email, before the expiration of the 14-day period. If we receive your form after the 14 day deadline, your request will be automatically rejected.

This form can be emailed tocontact@urbanbiker.es   or by post to the following address:

 Pol. Ind. Onzonilla 

Fase 1, Park. G17, Nave 3, C/Tres 

24231 Onzonilla León (España) 

CIF B24622177

We will send you an acknowledgment of receipt of your withdrawal within 48h 72h, on working days, which you can check in your customer account. In case of retraction, we will refund the full amount of the purchased merchandise, provided that we have received all your payments, including shipping costs (except for additional costs arising from the fact that you have chosen a shipping method other than the standard shipping method least expensive offered by our services).

No refund operation is carried out before the receipt and control of the returned merchandise. We will refund your money using the same payment method that you used for the original transaction, unless you expressly agree otherwise.

You are responsible for the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the property.

You must return the complete product to us, with its instructions, any accessories, in suitable conditions for re-marketing and in its original packaging.

Any returns that do not meet these criteria will be subject to a discount on the item depending on the nature of the depreciation.

 Personal information

 In accordance with Spanish law and according to the RGPD, you have a right of access and rectification of the data that concern you and you can exercise this right as follows:

By sending a letter to the following address:contact@urbanbiker.es

Proof of the transaction

Unless proven otherwise, our computer records, kept reasonably secure, will provide evidence of communications, orders, and payments made.

We will archive purchase orders and invoices on a reliable and durable medium that can be legally presented as evidence.

www.urbanbiker.es

Pol.Ind.Onzonilla Fase 1, Park.G17, Nave 3, C/Tres Onzonila- León – 24231 – España 00 34 987 229 760

 Applicable law

All the clauses that appear in these general conditions of sale, as well as all the operations referred to in them and any litigation that may arise in relation to an order or its consequences, are subject to Spanish law.

If one or more of the provisions of these general conditions are declared null or void by virtue of a law, a regulation or after a final decision of a competent court, the other provisions will retain their full validity and scope.

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