GENERAL CONDITIONS OF SALE URBANBIKER S.L.
These general conditions of sale apply to all sales on the www.urbanbiker.es website.
General terms and conditions of sale
Before any transaction, you acknowledge having read these general terms and conditions of sale and expressly declare that you accept them in full and without reservation as soon as you click on the button “Confirm my order”.
By validating your order, you acknowledge that you have full legal capacity to commit to these general terms and conditions of sale.
We inform you that, insofar as you order products online, your acceptance of the content of these general terms and conditions of sale does not require a handwritten signature.
The general conditions of sale that will apply to your order will always be those that you have accepted on the day of your order.
The contract of sale of a property purchased on the website www.urbanbiker.es consists solely of the general conditions of sale in force at the time of the order and the order form.
Contact with URBANBIKER :
Calle El Caminón, 95. C.P. 24193 Villaquilambre – León – Spain
Tel: +34 987 229 760
Our product offers and prices are valid as long as they are visible on the site, within the limits of available stock.
Information on product availability is provided at the time you place your order, but exceptionally errors or changes may occur. If the items are not available after you place your order, or if the time before the product is available is considered too long for the consumer, you can cancel your order free of charge and get a refund.
Urbanbiker.es reserves the right to cancel any order in whole or in part in the event that the products in question are unavailable for an extended period of time from its suppliers.
However, if the temporarily unavailable product(s) becomes permanently unavailable, you will be informed immediately by email and may be offered an equivalent product. You are always free to accept or reject this equivalent product.
Product conformity and warranty
The photographs, texts, graphics and data sheets are taken for the most part from documentation prepared by the manufacturer Urbanbiker, reproduced under his control and with his consent.
The manufacturers of all the products we offer guarantee compliance with the legislation and standards applicable in Spain.
The items provided by urbanbiker.es are new and are guaranteed against any defect at the time of delivery. The guarantees of each product are those provided by the manufacturer. These guarantees may be different for each product.
Validation of the transaction
As soon as your order is registered, you will be sent by email a delivery note with the details of your order. This delivery note will specify the exact amount invoiced and the delivery conditions of your order. This delivery note implies acceptance of your order by urbanbiker.es and validates the transaction.
In case you do not receive this delivery note, we invite you to consult your Client area to verify that your order has been processed.
In case of suspicion of fraud, urbanbiker.es reserves the right to ask the Buyer for any proof of identity, to carry out the appropriate checks and/or to make the payment by bank transfer, subjecting the execution of the order to compliance with these conditions.
The prices on the urbanbiker.es website are indicated in Euros, all taxes included, excluding shipping and related costs.
Prices are subject to change during the year, it being understood that the products will be invoiced and paid for at the prices in force at the time the order is placed.
Methods of payment
To pay for your order, URBANBIKER accepts the following credit cards in addition to paypal payment:
Credit Cards: Visa, Mastercard, American Express and CB
Debit Cards: Maestro and Bancointact
We certify that your credit card details are encrypted using the SSL (Secure Socket Layer) protocol, and never pass unencrypted through the network or on the servers of urbanbiker.es. Payment is made directly to the bank and your bank details will never pass through our servers.
Delivery of goods
The products will be delivered to the address you have indicated on the order form.
Different delivery methods are available before confirming the order. The contribution to the shipping costs associated with each delivery method is also detailed and indicated before validating the order. It is no longer possible to change the delivery method after validation and payment of the order.
Delivery from Monday to Friday from 8:30 am to 6:30 pm daily, depending on the location. Delivery can be made throughout the day, and it is not possible to specify the time of day.
In the event of a delay in delivery within eight working days of the dispatch date indicated in the email informing you that your order has been dispatched, we suggest that you contact our Customer Service Department by sending an email.
If the goods are found, they will be redirected to your home as soon as possible. If not, and once the loss report declared by the carrier has been obtained, we will reship this (these) product(s) or, in the event of definitive unavailability, we will reimburse you the sums charged in accordance with the terms of these general conditions of sale.
We recommend that the buyer refuses any damaged, opened, or soiled package. He may, if he wishes, before signing the receipt form, check the contents in the presence of the deliveryperson.
In case of doubt, it is advisable to refuse the package and report the incident to urbanbiker.es as soon as possible.
Products purchased on our site benefit from the manufacturer’s warranty indicated on each product sheet. The warranties of the different manufacturers may vary. The warranty takes effect on the date of receipt of the package during the period mentioned on the product sheet.
You can find more information on the Warranty Conditions.
To benefit from the product warranty, you must keep the purchase invoice and all the packaging.
To ensure that you follow the steps to be taken for after-sales service or for any problem with a product, you can contact the after-sales service by logging on to our website: firstname.lastname@example.org.
You have 30 days to withdraw from the day you take physical possession of the property. You are responsible for the return shipping costs. We will refund the full amount of the merchandise purchased. You are responsible for returning the goods. The product must be returned in a condition that allows us to resell it. If this is not the case, we can apply a discount on the product, or send it back to you at your expense.
The bike may not be used (more than 10 km) except for a test ride. It must be in its original packaging and must not be damaged in any way.
No reimbursement will be made before the returned goods have been received and checked. We will refund you using the same method of payment you used for the original transaction unless you expressly agree otherwise.
You are responsible for depreciation of the property resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the property.
You must return the product to us complete, with its instructions, any accessories, in a condition suitable for remarketing and in its original packaging.
Any returns that do not meet these criteria will be subject to a discount on the item depending on the nature of the depreciation.
In accordance with Spanish law and according to the RGPD you have a right of access and rectification of the data concerning you and you can exercise this right as follows:
By sending a letter to the following address: email@example.com
Proof of the transaction
Unless proven otherwise, our computer records, kept under reasonable security conditions, will provide evidence of communications, orders and payments made.
We will store purchase orders and invoices on a reliable and durable medium that can be legally produced as evidence.
Pol.Ind.Valdelafuente, C/Cementerio 3, N-621 KM 321 Valdelafuente (León) – 24227 – Spain 00 34 987 229 760
All clauses contained in these general terms and conditions of sale, as well as all transactions referred to therein and any dispute that may arise in connection with an order or its consequences, are subject to Spanish law.
If one or more of the provisions of these general terms and conditions are declared null and void or declared void by virtue of a law, regulation or following a final decision by a competent court, the other provisions shall retain their full force and scope.